Privacy, Terms & Refunds
This page contains our Privacy Policy, Terms & Conditions, and Refund Policy.
Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information we collect
We may collect information such as your name, email address, phone number, shipping/billing address, and order details when you place an order or contact us.
How we use your information
We use your information to process orders, provide customer support, improve our services, and communicate important updates related to your purchases.
Payments
Payments are processed through secure payment gateways. We do not store your full card details on our servers.
Cookies
We may use cookies and similar technologies to enhance your browsing experience and understand site usage. You can manage cookies through your browser settings.
Contact
If you have questions about this policy, contact us at info@naturo.com.
Terms & Conditions
By accessing and using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.
Orders
All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order in case of suspected fraud or incorrect pricing.
Shipping
Delivery timelines are estimates and may vary based on location and courier operations. We are not responsible for delays caused by events outside our control.
Product information
We aim to display product information accurately. However, minor variations in packaging or appearance may occur.
Limitation of liability
To the maximum extent permitted by law, Naturo will not be liable for any indirect or consequential damages arising from use of this website or products.
Refund Policy
We strive to ensure you are satisfied with your purchase. If you face an issue, please contact our support team as soon as possible.
Eligibility
Refunds may be considered in cases such as damaged products, missing items, or incorrect products delivered. Requests should be raised within a reasonable time after delivery.
Process
To request a refund, contact us with your order details and supporting images (if applicable). After review, we will confirm the approval or rejection of your request.
Refund timeline
If approved, refunds are processed back to the original payment method. Processing time may vary depending on your bank/payment provider.